The End of Online Shopping
The Future of New Retail in an Always Connected World
- 304 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
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Retail is going through difficult times and is suffering the consequences of both the economic crisis and the digitization of society. Fundamentally, there is a bigger problem: stores cannot keep up with the changing behavior of customers who are connected 24/7, customers for whom there is no distinction between online and offline.
The End of Online Shopping: The Future of New Retail in an Always Connected World describes how the smart, the sharing, the circular, and the platform economy are shaping a new era of always connected retail. Retailers urgently need to innovate if they want to stay relevant in a world dominated by marketplaces and sharing platforms. The book contains inspiring examples from different industries — which include the usual suspects such as Amazon, Alibaba, and Google, but also local startups — and covers all aspects of the customer journey, from orientation and selection to delivery.
The End of Online Shopping provides an excellent overview of shopping trends and developments worldwide, and offers readers indispensable insights into the future of retail.
--> Sample Chapter(s)
Introduction --> Contents:
- Introduction
- The Onlification of Society
- Onlife Retail in Smart Economy
- Consumers in the Sharing Economy
- Sustainable Shopping in the Circular Economy
- Winner Takes All in the Platform Economy
- Power to the Onlife Consumer
- Orientation: The N=1 Effect
- Selection: New Paradigm of Choice
- How to Pay: No-Click Buying in the Blockchain
- Delivery: The Last-Mile Dilemma
- Customer Care: Customer Service Becomes Customer Intimacy
- New Business Models
- Work and Study in Onlife Retail
- The Rise of the Network Society
- Thanks
- Notes
- Index
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Readership: Students, researchers and professionals interested in e-commerce, online marketing, online shopping and retail.
-->Online Shopping;Retail;Ecommerce;Digitization0 Key Features:
- Unparalleled overview of worldwide retail and ecommerce developments
- A great, plausible vision on the future of retail
- Renowned author, international keynote speaker, founder of Ecommerce Europe, the European ecommerce association, and Thuiswinkel.org, the Dutch ecommerce association, initiator of the Global E-commerce Summit, an annual ecommerce event held in Barcelona
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Information
Table of contents
- Cover
- Praise
- Title
- Copyright
- Contents
- Introduction
- 1 The onlification of society
- 2 Onlife retail in the smart economy
- 3 Consumers in the sharing economy
- 4 Sustainable shopping in the circular economy
- 5 Winner takes all in the platform economy
- 6 Power to the onlife consumer
- 7 Orientation: the N=1 effect
- 8 Selection: new paradigm of choice
- 9 How to pay: no-click buying in the blockchain
- 10 Delivery: the last mile dilemma
- 11 Customer care: customer service becomes customer intimacy
- 12 New business models
- 13 Work and study in onlife retail
- 14 The rise of the network society
- Thanks
- Notes
- Index