eBook - ePub

Summary: The Best Service Is No Service

Name: Summary: The Best Service Is No Service
ISBN: 9782511019993

Review and Analysis of Price and Jaffe's Book

BusinessNews Publishing,

English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

Summary: The Best Service Is No Service

Review and Analysis of Price and Jaffe's Book

BusinessNews Publishing,

About this book

The must-read summary of Bill Price and David Jaffe's book: `The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy & Control Costs`.

This complete summary of the ideas from Bill Price and David Jaffe's book `The Best Service Is No Service` shows that customers don't want a `relationship` with a company - they want to buy their product and they want it to work. In fact, customer service relationships are associated by most people as negative since you only need them when something goes wrong. In their book, the authors explain seven strategies that companies should use to eliminate the need for customer service altogether. This summary explains each of these strategies and is a practical and applicable guide to improving your customer experience.

Added-value of this summary:
• Save time
• Understand key concepts
• Expand your business knowledge

To learn more, read `The Best Service Is No Service` and find out why you should forget about customer service altogether and save your company time and money.

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Yes, you can access Summary: The Best Service Is No Service by BusinessNews Publishing in PDF and/or ePUB format, as well as other popular books in Business & Customer Relations. We have over one million books available in our catalogue for you to explore.