Say Anything to Anyone, Anywhere

5 Keys To Successful Cross-Cultural Communication

Gayle Cotton

• Verlag: Wiley
• Jahr: 2013
• ISBN:
  9781118605820
• Auflage: 1
• Thema: Business
• Thema: Business Communication

The five steps to successful selling, negotiating, and managing multi-culturally

Say Anything to Anyone, Anywhere gives readers five simple key guidelines to create rapport and organize strategies for success across different cultures. This book teaches to be proactive, not reactive, in your cross-cultural communications and shows how to use simple rapport tools to create trust with the cultures you work with or travel to. Learn how to organize productive interactions in person, on the phone, and by email. Discover interpersonal communication skills and virtual strategies that build strong relationships.

• Offers quick, accessible examples and clear guidelines about how to create an understanding between cultures
• Gives tips and strategies on how to communicate without offending

• Author Gayle Cotton is a Emmy Award Winner and a distinguished, highly sought after speaker, corporate trainer, and executive coach.

This step-by-step guide to cross-cultural business will help you build strong relationships and manage successfully, no matter the cultural differences.

INDEX

A

Abbreviations

common business

common text

as form of shorthand

Abdullah bin Abdul Aziz, Crown Prince

Accents

Acculturation

Acronyms

common business

defining for cross-cultural communication

as form of shorthand

Adoption

Affection, public displays of

Africa

Agreement frame

American English

American Sign Language

hook ’em horns gesture in

letter t in

Analogies

Ancestry

Arabic culture

area- and language-specific characteristics of

multicultural language dynamics in

Area-Specific

Asia/Pacific, Chinese, and Japanese cultures

English Language cultures

Germanic, Scandinavian, and Nordic cultures

Latin or Romantic Language cultures

Middle East, Arabic, and North African cultures

Russian, East European, and Slavic cultures

Asian Pacific cultures

area- and language-specific characteristics of

formality of e-mail communication in

management styles of

multicultural language dynamics in

team-oriented culture

on time culture in

Asians

listening and

periods of silence during negotiations and

process-oriented culture of

tonality and

understanding and

use of descriptive feedback frame in

Aspirational factor

Assertiveness, avoiding

Association

Association of American Geographers

Attire

appropriate

attire protocol in Dubai

author’s

business attire in Dubai

protocol in Saudi Arabia

regional

Audience

Australia

Author

ancestry of, xv

awareness of social class

business example of cultural overlay, xv–xvi

on challenging translation experience

on choice of business name

cultural overlay of, xv–xvi

on disapproving nonverbal communication

on e-mail styles

on establishing friendships in Switzerland

on experience of rapport with others

experience of shopping for ring in Dubai, UAE

experience with trees

on gift giving

humorous faux pas

influences on

life experiences

personal example of cultural overlay

on phone rapport

on proactive approach for cross-cultural relationships

on receipt of formal e-mail communication

on role of listening

second language of

“strikes” against

travel experience in Scandinavia

Awareness

cultural

of geography by Americans

rapport and

B

Batteries, translation in instruction manual for changing

Beckon gesture

Behavior styles

management styles in different culture...