Summary: Uncommon Service
Review and Analysis of Frei and Morriss' Book
BusinessNews Publishing
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Summary: Uncommon Service
Review and Analysis of Frei and Morriss' Book
BusinessNews Publishing
Información del libro
The must-read summary of Frances Frei and Anne Morriss' book: `Uncommon Service: How to Win by Putting Customers at the Core of Your Business`.
This complete summary of the ideas from Frances Frei and Anne Morriss' book `Uncommon Service` shows that it’s not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read `Uncommon Service` and discover the key to developing excellence in your business.