Customer Relationship Management
A powerful tool for attracting and retaining customers
50minutes
- English
- ePUB (adapté aux mobiles)
- Disponible sur iOS et Android
Customer Relationship Management
A powerful tool for attracting and retaining customers
50minutes
Ă propos de ce livre
Understand customer relationship management in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide. Customer relationship management is a valuable tool in an increasingly competitive business world. It allows companies to find out who their customers are and what they want, which enables them to tailor their communication and offers to their clients. No matter what your sector of activity, an effective CRM strategy will boost customer satisfaction, increase performance and give you a valuable edge over the competition. In 50 minutes you will be able to:
âąUnderstand the wide range of tools and techniques used in customer relationship management
âąTailor your communications to your customers' needs and expectations
âąEvaluate the success of your CRM strategy based on a number of key performance indicators ABOUT 50MINUTES.COM | MANAGEMENT AND MARKETING
The Management and Marketing series from the 50Minutes collection provides the tools to quickly understand the main theories and concepts that shape the economic world of today. Our publications will give you elements of theory, definitions of key terms and case studies in a clear and easily digestible format, making them the ideal starting point for readers looking to develop their skills and expertise.