The Salesforce Business Analyst Handbook
Srini Munagavalasa
- 232 pages
- English
- ePUB (adapté aux mobiles)
- Disponible sur iOS et Android
The Salesforce Business Analyst Handbook
Srini Munagavalasa
Ă propos de ce livre
Become a proficient Salesforce business analyst with the help of expert recommendations, techniques, best practices, and practical advicePurchase of the print or Kindle book includes a free eBook in the PDF format.Key Featuresâą Learn the intricacies and nuances of every stage of a project's implementationâą Discover real-world examples, tips, and tricks that you can apply to any Salesforce projectâą Overcome the challenges inherent in user interaction and improve your customer experienceBook DescriptionSalesforce business analysis skills are in high demand, and there are scant resources to satisfy this demand. This practical guide for business analysts contains all the tools, techniques, and processes needed to create business value and improve user adoption.The Salesforce Business Analyst Handbook begins with the most crucial element of any business analysis activity: identifying business requirements. You'll learn how to use tacit business analysis and Salesforce system analysis skills to rank and stack all requirements as well as get buy-in from stakeholders. Once you understand the requirements, you'll work on transforming them into working software via prototyping, mockups, and wireframing. But what good is a product if the customer cannot use it? To help you achieve that, this book will discuss various testing strategies and show you how to tailor testing scenarios that align with business requirements documents. Toward the end, you'll find out how to create easy-to-use training material for your customers and focus on post-production support â one of the most critical phases. Your customers will stay with you if you support them when they need it!By the end of this Salesforce book, you'll be able to successfully navigate every phase of a project and confidently apply your new knowledge in your own Salesforce implementations.What you will learnâą Create a roadmap to deliver a set of high-level requirementsâą Prioritize requirements according to their business valueâą Identify opportunities for improvement in process flowsâą Communicate your solution design via conference room pilotsâą Construct a requirements traceability matrixâą Conduct user acceptance tests and system integration testsâą Develop training artifacts so your customers can easily use your systemâą Implement a post-production support model to retain your customersWho this book is forThis book is for intermediate- to senior-level business analysts with a basic understanding of Salesforce CRM software or any CRM technology who want to learn proven business analysis techniques to set their business up for success.