Trust in Organizations

Frontiers of Theory and Research

Roderick M. Kramer, Tom R. Tyler, Roderick M Kramer, Tom Tyler

• Publisher: SAGE Publications, Inc
• Year: 1995
• Print ISBN: 9780803957404
• eBook ISBN: 9781506319551
• Edition: 1
• Topic: Business
• Subtopic: Business Ethics
• Index: Business

An impressive collection. Roderick M. Kramer and Tom R. Tyler have brought together a set of forefront studies that illuminate the causes and consequences of trusting behavior. This book will help shape the agenda for many years. --Mayer N. Zald, Department of Sociology, University of Michigan "Trust is like bone in an organization--undergirding, supporting, and enabling flesh and blood growth and function. This volume does a remarkable job of illustrating how healthy (versus unhealthy) trust systems develop and of tracing the profound consequences. It represents an invaluable resource for professionals interested in the dynamics of organizational effectiveness." --Robert B. Cialdini, Regents Professor of Psychology, Arizona State University "Roderick Kramer and Tom Tyler have produced an authoritative and stimulating collection of essays that raise the critical questions about trust. In the process, they challenge rational choice and social science generally to develop better models of negotiation and decisionmaking. Trust in Organizations goes a long way towards providing the foundations for such theorizing." --Margaret Levi, Department of Political Science, University of Washington Organizational theorists have long recognized the central role that trust plays in organizational life. They have noted that trust facilitates exchanges among individuals, enhances cooperation and coordination, and contributes to more effective social and organizational relationships. Researchers agree that there is a need for a better understanding of trust in organizations. Trust in Organizations is an essential guide that will provide students and professionals in organization studies, management, and public administration with a wealth of knowledge concerning the importance of trust. Editors Roderick M. Kramer and Tom R. Tyler have assembled a cross-disciplinary group of scholars--from social psychology, behavioral economics, sociology, and organizational theory--to bring together some of the newest and most exciting conceptual perspectives in this field. These contributions also reflect a variety of new methodological approaches to the study of trust. This volume?s broad coverage includes discussion of the psychological and social antecedents of trust, the effects of social and organizational structures on trust, and the broad effects of trust on organizational functioning.

Table of contents

• Cover Page
• Title Page
• Copyright Page
• Contents
• Preface
• 1. Whither Trust?
• 2. Trust in Organizations: A Conceptual Framework Linking Organizational Forms, Managerial Philosophies, and the Opportunity Costs of Controls
• 3. Trust and Technology
• 4. Trust-Based Forms of Governance
• 5. Trust and Third-Party Gossip
• 6. Collaboration Structure and Information Dilemmas in Biotechnology: Organizational Boundaries as Trust Production
• 7. Developing and Maintaining Trust in Work Relationships
• 8. Micro-OB and the Network Organization
• 9. Swift Trust and Temporary Groups
• 10. The Road to Hell: The Dynamics of Distrust in an Era of Quality
• 11. Divergent Realities and Convergent Disappointments in the Hierarchic Relation: Trust and the Intuitive Auditor at Work
• 12. Beyond Distrust: “Getting Even” and the Need for Revenge
• 13. Organizational Responses to Crisis: The Centrality of Trust
• 14. Trust and Crisis
• 15. The Organizational Trust Inventory (OTI): Development and Validation
• 16. Trust in Organizational Authorities: The Influence of Motive Attributions on Willingness to Accept Decisions
• 17. Collective Trust and Collective Action: The Decision to Trust as a Social Decision
• 18. Understanding the Interaction Between Procedural and Distributive Justice: The Role of Trust
• Index
• About the Contributors