Employee Engagement

A Practical Introduction

Emma Bridger

• Publisher: Kogan Page
• Year: 2018
• Print ISBN: 9780749483517
• eBook ISBN: 9780749483524
• Edition: 2
• Topic: Business
• Subtopic: Human Resource Management
• Index: Business

An engaged workforce is critical to the high performance and success of any organization. Employee Engagement offers a complete, practical resource for understanding and creating an effective engagement strategy that is aligned to wider business objectives. Supported by a variety of practical tools, features and templates, as well as numerous real-life examples and case studies from organizations such as AXA PPP Healthcare, Capital One, Charles Stanley, EDF Energy and Marks & Spencer, this handbook provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success.This updated second edition of Employee Engagement considers the increasing use of technology in engagement, the role and importance of purpose and trust and the relationship between employee experience and engagement. New online supporting resources include diagnostic tools, templates and additional best-practice case studies. HR Fundamentals is a series of succinct, practical guides for students and those in the early stages of their HR careers. They are endorsed by the Chartered Institute of Personnel and Development (CIPD), the UK professional body for HR and people development, which has over 145,000 members worldwide.

INDEX

Note: page numbers in italic indicate figures or tables

360-degree feedback 73, 74

absenteeism 34–36

Nampak case study 35

National Health Service (NHS) case study 22

absorption 192

Achor, S 49, 51, 53, 217

activities

defining your goals and outcomes 43

developing your vision 41

employee engagement health check 71

engagement brainstorm 4

engagement timeline 6

evaluating managers’ engagement competencies 75

evaluating system integrity in your organization 109, 109–10, 110

how to become a more engaging manager 77

peak experience 10

re-wiring your brain 52

what’s your definition? 40

Adams, S 225

Airbnb 17, 228

Alfes, K et al 6, 7, 30, 31

Amazon 61

American Customer Satisfaction Index (ACSI) 27

American Psychological Association (APA) 49

American Society for Quality (ASQ) 29

Aon Hewitt 25, 30, 35

‘Global Trends in Employee Engagement’ 1

‘say, stay, strive’ 190

Serco case study 28

appreciative inquiry (AI) 122–27

5-D c...

Table of contents

• Cover
• Title Page
• Copyright
• Contents
• List of figures
• List of tables
• Acknowledgements
• Introduction
• 01 What is employee engagement?
• 02 Does engagement matter?
• 03 Developing your employee engagement strategy
• 04 How it works
• 05 Employee engagement: How do you do it?
• 06 Employee engagement tools and techniques
• 07 Planning and action
• 08 Measuring engagement
• 09 The future of employee engagement
• References
• Further reading
• Index
• Backcover