eBook - ePub

Quality Issues in Heritage Visitor Attractions

Name: Quality Issues in Heritage Visitor Attractions
ISBN: 9781136370359

Ian Yeoman,

Siobhan Drummond,

296 pages
English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

Quality Issues in Heritage Visitor Attractions

Ian Yeoman,

Siobhan Drummond,

About this book

* Quality as a tool for success*Covers a diverse range of quality issues and theories in the context of heritage attractions* Well-respected international contributor team of academics and practitionersHeritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence.This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium.'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general.Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future.

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Yes, you can access Quality Issues in Heritage Visitor Attractions by Ian Yeoman, Siobhan Drummond in PDF and/or ePUB format, as well as other popular books in Business & Hospitality, Travel & Tourism Industry. We have over one million books available in our catalogue for you to explore.