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The Journey to WOW
The Path to Outstanding Customer Experience and Loyalty
Shaun Belding
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eBook - ePub
No longer available |Learn more
The Journey to WOW
The Path to Outstanding Customer Experience and Loyalty
Shaun Belding
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About This Book
“Complacency is the enemy. Be as vigilant with your customers as you would your dearest friend.”
The Journey to WOW is an entertaining, humorous and deeply insightful guide to creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience. Using a unique business parable, WOW delivers penetrating “ah-ha” moments in a lighthearted, sometimes laugh-out-loud writing style. It will resonate with anyone who deals with customers in any type of organization—from the newbie part-time employee, to the corporate CEO.
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