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Sales Force Management_cover
Sales Force Management
Mark W. Johnston, Greg W. Marshall
2020
Customer Relationship Management_cover
Customer Relationship Management
Francis Buttle, Stan Maklan
2019
Contemporary Selling_cover
Contemporary Selling
Mark W. Johnston, Greg W. Marshall
2016
Contemporary Selling_cover
Contemporary Selling
Mark W. Johnston, Greg W. Marshall
2021
Emotional Intelligence for Sales Success_cover
Emotional Intelligence for Sales Success
Colleen Stanley
2012
Customer Relationship Management_cover
Customer Relationship Management
Roger J. Baran, Robert J. Galka
2016
Loyalty Management_cover
Loyalty Management
Cristina Ziliani, Marco Ieva
2019
Service Design for Business_cover
Service Design for Business
Ben Reason, Lavrans Løvlie, Melvin Brand Flu
2015
Green Giants_cover
Green Giants
E. Williams
2015
Customer Experience 3.0_cover
Customer Experience 3.0
John Goodman
2014
Customer Success_cover
Customer Success
Nick Mehta, Dan Steinman, Lincoln Murphy
2016
Transform Customer Experience_cover
Transform Customer Experience
Isabella Villani
2019
Experiential Marketing_cover
Experiential Marketing
Wided Batat
2019
The Customer-Base Audit_cover
The Customer-Base Audit
Peter Fader, Bruce G. S. Hardie, Michael Ross
2022
Managing Customer Experiences in an Omnichannel World_cover
Managing Customer Experiences in an Omnichannel World
Taşkın Dirsehan
2020
Customer Data Platforms_cover
Customer Data Platforms
Martin Kihn, Christopher B. O'Hara
2020
Building Brand Communities_cover
Building Brand Communities
Carrie Melissa Jones, Charles Vogl
2020
The Business Model Canvas_cover
The Business Model Canvas
50minutes
2017
The Hidden Leader_cover
The Hidden Leader
Scott Edinger, James M. KOUZES, Laurie Sain
2015
The Customer Service Survival Kit_cover
The Customer Service Survival Kit
Richard Gallagher
2013
The Customer Copernicus_cover
The Customer Copernicus
Charlie Dawson, Seán Meehan
2021
Customer Engagement Marketing_cover
Customer Engagement Marketing
Robert W. Palmatier, V. Kumar, Colleen M. Harmeling
2017
Do B2B Better_cover
Do B2B Better
Jim Tincher
2022
A Practical Guide to Airline Customer Service_cover
A Practical Guide to Airline Customer Service
Colin C. Law
2018
Customer Loyalty Programmes and Clubs_cover
Customer Loyalty Programmes and Clubs
Stephan A. Butscher
2017
Design for Services_cover
Design for Services
Anna Meroni, Daniela Sangiorgi
2016
The Art of Client Service_cover
The Art of Client Service
Robert Solomon
2016
The Customer Success Professional's Handbook_cover
The Customer Success Professional's Handbook
Ashvin Vaidyanathan, Ruben Rabago
2020
What's the Secret?_cover
What's the Secret?
John R. DiJulius
2011
Discovering the Soul of Service_cover
Discovering the Soul of Service
Leonard L. Berry
1999
Know What You're FOR_cover
Know What You're FOR
Jeff Henderson
2019
Orchestrating Experiences_cover
Orchestrating Experiences
Chris Risdon, Patrick Quattlebaum
2018
Customer Service in Tourism and Hospitality_cover
Customer Service in Tourism and Hospitality
Simon Hudson, Louise Hudson
2017
High-Profit Prospecting_cover
High-Profit Prospecting
Mark Hunter, CSP
2016
Get Scrappy_cover
Get Scrappy
Nick Westergaard
2016
Amaze Every Customer Every Time_cover
Amaze Every Customer Every Time
Shep Hyken
2013
The Trusted Advisor: 20th Anniversary Edition_cover
The Trusted Advisor: 20th Anniversary Edition
Charles H. Green, Robert M. Galford, David H. Maister
2001
Customer Experience Innovation_cover
Customer Experience Innovation
Robert Dew, Cyrus Allen
2018
The Swipe-Right Customer Experience_cover
The Swipe-Right Customer Experience
Sanna Eskelinen, Belinda Gerdt
2022
Be the Spark_cover
Be the Spark
Simon T. Bailey
2018
Chief Customer Officer 2.0_cover
Chief Customer Officer 2.0
Jeanne Bliss
2015
The Referral Code_cover
The Referral Code
Larry Pinci, Phil Glosserman
2010
The Experience Maker_cover
The Experience Maker
Dan Gingiss
2021
Atención al cliente y calidad en el servicio. COMM002PO_cover
Atención al cliente y calidad en el servicio. COMM002PO
Miguel Ángel Mateos de Pablo Blanco, S. L. Innovación y Cualificación
2019
Measuring Customer Service Effectiveness_cover
Measuring Customer Service Effectiveness
Sarah Cook
2017
No B. S. Guide to Maximum Referrals and Customer Retention_cover
No B. S. Guide to Maximum Referrals and Customer Retention
Dan S. Kennedy, Shaun Buck
2016
The Experience_cover
The Experience
Bruce Loeffler, Brian Church
2015
Get Clients Now_cover
Get Clients Now
C. Hayden
2013
Emotional Value_cover
Emotional Value
Janelle Barlow, Dianna Maul
2000
The Frictionless Organization_cover
The Frictionless Organization
Bill Price, David Jaffe
2022
Customer Service for Hospitality and Tourism_cover
Customer Service for Hospitality and Tourism
Simon Hudson, Louise Hudson
2022
The Business of Belonging_cover
The Business of Belonging
David Spinks
2021
Experiential Marketing_cover
Experiential Marketing
Wided Batat
2020
The Journey Mapping Playbook_cover
The Journey Mapping Playbook
Jerry Angrave
2020
Ignore Your Customers_cover
Ignore Your Customers
Micah Solomon
2020
The Customer of the Future_cover
The Customer of the Future
Blake Morgan
2019
Practical Customer Success Management_cover
Practical Customer Success Management
Rick Adams
2019
Customer Innovation_cover
Customer Innovation
Marion Debruyne, Koen Tackx
2019
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Customer Communities_cover
Customer Communities
Nick Mehta, Robin Van Lieshout
2023
Think Human_cover
Think Human
Olivier Duha
2024
The Power of Value Selling_cover
The Power of Value Selling
Julie Thomas
2023
The Ultimate Customer Experience_cover
The Ultimate Customer Experience
Scott McKain
2023
Customer Service Delivery in Africa_cover
Customer Service Delivery in Africa
Robert Ebo Hinson, Esi Akyere Mensah, Doreen Anyamesem Odame
2024
Legendeering_cover
Legendeering
Tom Langan
2024
The Hospitality Mentality_cover
The Hospitality Mentality
Josh Liebman
2023
Ask & Deliver_cover
Ask & Deliver
Mary Ann O'Brien
2023
The Versatile Leader_cover
The Versatile Leader
Msuega Tese
2023
CX-PRO_cover
CX-PRO
Karl Sharicz
2023
Luxury Marketing, Sustainability and Technology_cover
Luxury Marketing, Sustainability and Technology
Park Thaichon, Sara Quach
2023
UX para empresas_cover
UX para empresas
Jorge Márquez, Emiliano Labrador
2023
Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks_cover
Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks
Jeanine Blackwell, Bernice McCarthy
2023
Customer Relationship Management_cover
Customer Relationship Management
Daniel D. Prior, Francis Buttle, Stan Maklan
2024
Cameriere in 1 ora_cover
Cameriere in 1 ora
Roberta Quinz
2024
The Future of Service is 5D_cover
The Future of Service is 5D
Jaquie Scammell
2024
Treasure Hunt_cover
Treasure Hunt
Michael Hinkle
2024
deComplify_cover
deComplify
Gary S. Michel
2024
Unforgettable_cover
Unforgettable
Phil Mershon
2023
The Abusive Customer_cover
The Abusive Customer
Ivaylo Yorgov
2023
The Advantage of Other_cover
The Advantage of Other
Nancy Geenen
2023
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Engaging Brands_cover
Engaging Brands
Michela Addis
2020
Customer Service Delivery in Africa_cover
Customer Service Delivery in Africa
Robert Ebo Hinson, Esi Akyere Mensah, Doreen Anyamesem Odame
2024
The Future of Service is 5D_cover
The Future of Service is 5D
Jaquie Scammell
2024
Excellence Wins_cover
Excellence Wins
Horst Schulze, Dean Merrill
2019
Revenue Assurance_cover
Revenue Assurance
Eric Priezkalns
2016
The Intimate Supply Chain_cover
The Intimate Supply Chain
David Frederick Ross
2008
Cameriere in 1 ora_cover
Cameriere in 1 ora
Roberta Quinz
2024
UX para empresas_cover
UX para empresas
Jorge Márquez, Emiliano Labrador
2023
Treasure Hunt_cover
Treasure Hunt
Michael Hinkle
2024
La human satisfaction con il metodo ERE_cover
La human satisfaction con il metodo ERE
Marzio Bonferroni
Cliente e Service Management_cover
Cliente e Service Management
Enrico Valdani, Enrico Valdani
Customer Relationship Management_cover
Customer Relationship Management
Daniel D. Prior, Francis Buttle, Stan Maklan
2024
Legendeering_cover
Legendeering
Tom Langan
2024
The Hospitality Mentality_cover
The Hospitality Mentality
Josh Liebman
2023
Think Human_cover
Think Human
Olivier Duha
2024
deComplify_cover
deComplify
Gary S. Michel
2024
Ask & Deliver_cover
Ask & Deliver
Mary Ann O'Brien
2023
Fidelizar sin límites_cover
Fidelizar sin límites
Sandy Rogers, Leena Rinne y Shawn Moon
2020
Customer Communities_cover
Customer Communities
Nick Mehta, Robin Van Lieshout
2023
The Power of Value Selling_cover
The Power of Value Selling
Julie Thomas
2023
Unforgettable_cover
Unforgettable
Phil Mershon
2023
The Abusive Customer_cover
The Abusive Customer
Ivaylo Yorgov
2023
The Advantage of Other_cover
The Advantage of Other
Nancy Geenen
2023
The Versatile Leader_cover
The Versatile Leader
Msuega Tese
2023
The Ultimate Customer Experience_cover
The Ultimate Customer Experience
Scott McKain
2023
CX-PRO_cover
CX-PRO
Karl Sharicz
2023
Luxury Marketing, Sustainability and Technology_cover
Luxury Marketing, Sustainability and Technology
Park Thaichon, Sara Quach
2023
America's Service Meltdown_cover
America's Service Meltdown
Raul Pupo
2010
Är min chef ett barn?_cover
Är min chef ett barn?
Stefano Calicchio
2021
Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks_cover
Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks
Jeanine Blackwell, Bernice McCarthy
2023
Handling Complaints_cover
Handling Complaints
Angelena Boden
2015