eBook - PDF
Rethinking Public Service Delivery
Managing with External Providers
John Alford, Janine O'Flynn
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- 328 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Rethinking Public Service Delivery
Managing with External Providers
John Alford, Janine O'Flynn
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About This Book
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
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Information
270
Notes
and
References
Communities;
and
Services
and
Groups.
For
more
information
see:
http://www.
scotland.gov.uk/About/Directorates.
5.
See
Whitely
(2006)
on
consulting
firms
and
Mintzberg
(1979:
432)
on
adhocracy.
6.
See
Pollitt
(2007)
on
hyperactive
reform;
Roberts
(2000)
on
adaptive
con-
figurations;
and
see
Jupp
and
Younger
(2004)
and
AGRAGA
(2010)
on
agility.
Table of contents
Citation styles for Rethinking Public Service Delivery
APA 6 Citation
Alford, J., & O’Flynn, J. (2012). Rethinking Public Service Delivery (1st ed.). Bloomsbury Publishing. Retrieved from https://www.perlego.com/book/2996303/rethinking-public-service-delivery-managing-with-external-providers-pdf (Original work published 2012)
Chicago Citation
Alford, John, and Janine O’Flynn. (2012) 2012. Rethinking Public Service Delivery. 1st ed. Bloomsbury Publishing. https://www.perlego.com/book/2996303/rethinking-public-service-delivery-managing-with-external-providers-pdf.
Harvard Citation
Alford, J. and O’Flynn, J. (2012) Rethinking Public Service Delivery. 1st edn. Bloomsbury Publishing. Available at: https://www.perlego.com/book/2996303/rethinking-public-service-delivery-managing-with-external-providers-pdf (Accessed: 15 October 2022).
MLA 7 Citation
Alford, John, and Janine O’Flynn. Rethinking Public Service Delivery. 1st ed. Bloomsbury Publishing, 2012. Web. 15 Oct. 2022.