Crisis Management

Leading in the New Strategy Landscape

William Rick Crandall, John A. Parnell, John E. Spillan

• Publisher: SAGE Publications, Inc
• Year: 2013
• Print ISBN: 9781412991681
• eBook ISBN: 9781483315461
• Edition: 2
• Topic: Business
• Subtopic: Business General
• Index: Business

Offering a strategic orientation to crisis management, this fully updated edition of Crandall, Parnell, and Spillan?s Crisis Management helps readers understand the importance of planning for crises within the wider framework of an organization?s regular strategic management process. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future.

The second edition emphasizes the importance of managing both the internal landscape (those stakeholders within the organization, such as the employees, owners, and management) and the external landscape (those stakeholders outside of the organization, such as the media, customers, suppliers, general public, government agencies, and special interest groups).

Table of contents

• Cover Page
• Title
• Copyright
• Brief Contents
• Detailed Contents
• Preface
• 1. A Framework for Crisis Management
• 2. The Crisis Management Landscape
• 3. Sources of Organizational Crises
• 4. A Strategic Approach to Crisis Management
• 5. Forming the Crisis Management Team and Writing the Plan
• 6. Organizational Strategy and Crises
• 7. Crisis Management: Taking Action When Disaster Hits
• 8. Crisis Communication
• 9. The Importance of Organizational Learning
• 10. The Underlying Role of Ethics in Crisis Management
• 11. Emerging Trends in Crisis Management
• Appendix. Crisis Management Plan Template
• Index
• About the Authors