Alignment

Using the Balanced Scorecard to Create Corporate Synergies

Robert S. Kaplan, David P. Norton

• Publisher: Harvard Business Review Press
• Year: 2006
• Print ISBN: 9781591396901
• eBook ISBN: 9781422163207
• Topic: Business
• Subtopic: Business General
• Index: Business

Most organizations consist of multiple business and support units, each populated by highly trained, experienced executives. But often the efforts of individual units are not coordinated, resulting in conflicts, lost opportunities, and diminished performance.Robert S. Kaplan and David P. Norton argue that the responsibility for this critical alignment lies with corporate headquarters. In this book, the authors apply their revolutionary Balanced Scorecard management system to corporate-level strategy, revealing how highly successful enterprises achieve powerful synergies by explicitly defining corporate headquarters’ role in setting, coordinating, and overseeing organizational strategy.Based on extensive field research in organizations worldwide, Alignment shows how companies can build an enterprise-level Strategy Map and Balanced Scorecard that clearly articulate the "enterprise value proposition” how the enterprise creates value above that achieved by individual business units operating alone. The book provides case studies, actionable frameworks, and sample scorecards that show how to align business and support units, boards of directors, and external partners with the corporate strategy and create a governance process that will ensure that alignment is sustained.The next breakthrough in strategy execution from the field’s premier thinkers, Alignment shows how today’s companies can unlock unrealized value from enterprise synergies.

Table of contents

• Title Page
• Copyright Page
• Table of Contents
• PREFACE
• ACKNOWLEDGMENTS
• NOTES
• CHAPTER ONE - ALIGNMENT A SOURCE OF ECONOMIC VALUE
• CHAPTER TWO - CORPORATE STRATEGY AND STRUCTURE HISTORICAL PERSPECTIVE
• CHAPTER THREE - ALIGNING FINANCIAL AND CUSTOMER STRATEGIES
• CHAPTER FOUR - ALIGNING INTERNAL PROCESS AND LEARNING AND GROWTH STRATEGIES: INTEGRATED STRATEGIC THEMES
• CHAPTER FIVE - ALIGNING SUPPORT FUNCTIONS
• CHAPTER SIX - CASCADING THE PROCESS
• CHAPTER SEVEN - ALIGNING BOARDS AND INVESTORS
• CHAPTER EIGHT - ALIGNING EXTERNAL PARTNERS
• CHAPTER NINE - MANAGING THE ALIGNMENT PROCESS
• CHAPTER 10 - TOTAL STRATEGIC ALIGNMENT
• INDEX
• ABOUT THE AUTHORS