Social Selling
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Social Selling

Techniques to Influence Buyers and Changemakers

Timothy Hughes, Matt Reynolds

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eBook - ePub

Social Selling

Techniques to Influence Buyers and Changemakers

Timothy Hughes, Matt Reynolds

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About This Book

Adopt a clear strategy for social selling, including how to build authority online, gain influence in target communities and engage with decision-makers and changemakers to 'hack' the buying process, with the bestselling book from industry thought-leader Tim Hughes. As the digital landscape continues to change buying habits at both B2B and B2C level, it has become increasingly difficult to reach customers early enough in their decision-making process through traditional sales methods. Developing relationships with decision-makers through social networks has become an increasingly critical skill - enabling sales professionals to engage early on and 'hack' the buying process. Social Selling provides a practical, step-by-step blueprint for harnessing these specific and proven techniques including:
-How to use networks purposefully to build social trust and create a high-quality community
-How to develop real influence and authority in your subject area and connect with change-makers
-How to scale the social selling strategy across an organization including maturity and investment models, risk and governance, and technology platformsWritten by Tim Hughes, a thought-leader and renowned practitioner in social selling, and Matt Reynolds, one of the UK's leading technology sociologists, this book is essential reading for sales professionals, digital sales directors and SMEs who want to embrace the power of social selling in their organization.

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Information

Publisher
Kogan Page
Year
2016
ISBN
9780749478025
Edition
1
Subtopic
Ventas

INDEX

Note: italics indicate a Figure or Table in the text.
Accenture 179
account-based marketing (ABM) 53, 71, 81
Airbnb 10
Amazon 148
automation 94, 186
BANT 183ā€“84
Blockbuster 18
Blogger 13
bloggers 154
blogs 89, 132ā€“33, 175
video 167, 179
BQLs (Business Qualified Leads) 182, 183
brand 152, 180
advocate programme 150
control 16
see also personal branding
Branson, Richard 181
Broadsuite Media Group 11
Buffer (buffer.com) 128
Business news 89
buyer persona 35ā€“37
Buytendijk, Frank 15ā€“16
Buzzsumo (buzzsummo.com) 134
ā€˜calls to actionā€™ (CTAs) 31, 32, 37
Twitter profile and 41
ā€˜change agentsā€™ 174
changemaker 3ā€“7, 45, 177ā€“78
as decision maker 6, 178
buying process and 178
definition 4
persona 5ā€“6
Social Community Manager (SCM) 21
social networks and 7
ā€˜Changemaker Methodā€™, The 4, 157ā€“70
building authority and influence 165ā€“67
champion 160
enhancing collaboration 169ā€“70
getting started 159ā€“60
learning to listen 162ā€“65
optimizing 167ā€“69
setting up shop 160ā€“62
steps 158
channel partner advocacy 152ā€“53
Chief Executive Officer (CEO) 104ā€“05
Chief Finance Officer (CFO) 105ā€“06
Chief Information Officer (CIO) 110ā€“11
Chief Marketing Officer (CMO) 108ā€“10
C-level executives 1ā€“2, 3, 5
digital maturity 139
social selling and 104ā€“11
close plans 184ā€“85
cold calling 53, 103ā€“04, 173
community 7, 99
as competitive advantage 16
as connected economy 11, 169ā€“70
building your 19ā€“24, 45, 58
customers and 18ā€“19
definition 11
importance of relationships 69, 171
online/offline 95
owning your 18ā€“19
role of tribal chief 11
tribalism and 9...

Table of contents