Supervision in the Hospitality Industry
John R. Walker
- 400 pages
- English
- PDF
- Available on iOS & Android
Supervision in the Hospitality Industry
John R. Walker
About This Book
Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more.
The text's unique approach to leading human resources â combining fundamental leadership theory and the firsthand expertise of hospital industry professionals â enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.
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Table of contents
- Cover
- Title Page
- Copyright
- Dedication
- Contents
- Preface
- Chapter 1 The Supervisor as Manager
- Chapter 2 The Supervisor as Leader
- Chapter 3 Planning, Organizing, and Goal Setting
- Chapter 4 Communicating Effectively
- Chapter 5 Equal Opportunity Laws and Diversity
- Chapter 6 Recruitment, Selection, and Orientation
- Chapter 7 Performance Effectiveness
- Chapter 8 Motivation
- Chapter 9 Supervising Teams, Team Building, and Coaching
- Chapter 10 Employee Training and Development
- Chapter 11 Conflict Management, Resolution, and Prevention
- Chapter 12 Discipline
- Chapter 13 Decision Making and Control
- Chapter 14 Delegating
- Glossary
- Index
- EULA