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Most popular on Perlego

1 of 20
  1. Cases in Public Relations Management
    Cases in Public Relations Management
    Patricia Swann
    2019
  2. Customer Relationship Management
    Customer Relationship Management
    Daniel D. Prior, Francis Buttle, Stan Maklan
    2024
  3. Sales Force Management
    Sales Force Management
    Mark W. Johnston, Jessica Ogilvie, Greg W. Marshall, Jessica L. Ogilvie
    2025
  4. Contemporary Selling
    Mark W. Johnston, Greg W. Marshall
    2016
  5. Loyalty Management
    Cristina Ziliani, Marco Ieva
    2025
  6. Cases in Public Relations Management
    Patricia Swann
    2025
  7. Persuasion in Your Life
    Shawn T. Wahl, Eric Morris
    2021
  8. The Trusted Advisor: 20th Anniversary Edition
    Charles H. Green, Robert M. Galford, David H. Maister
    2001
  9. Setting the Table
    Danny Meyer
    2009
  10. Customer Relationship Management
    Roger J. Baran, Robert J. Galka
    2016
  11. Contemporary Selling
    Mark W. Johnston, Greg W. Marshall, Jessica L. Ogilvie
    2025
  12. Excellence Wins
    Horst Schulze, Dean Merrill
    2019
  13. Sport Business Analytics
    C. Keith Harrison, Scott Bukstein
    2016
  14. The Art of Client Service
    Robert Solomon
    2016
  15. Discovering the Soul of Service
    Leonard L. Berry
    1999
  16. The Soul of Strategy
    Bernard J. Jaworski, David E. Sprott
    2025
  17. Building Brand Communities
    Carrie Melissa Jones, Charles Vogl
    2020
  18. How to Win Campaigns
    Chris Rose
    2012
  19. Data-Driven Customer Experience Transformation
    Mohamed Zaki
    2025
  20. The Future of Luxury Customer Experience
    Gabriella Lojacono
    2024
  21. Scaling Customer Success
    Chitra Madhwacharyula, Shreesha Ramdas
    2023
  22. The Gold Standard
    Colin Cowie
    2021
  23. Transform Customer Experience
    Isabella Villani
    2019
  24. Advances in Luxury Brand Management
    Jean-Noël Kapferer, Joachim Kernstock, Tim Oliver Brexendorf, Shaun M. Powell
    2017
  25. No B.S. Guide to Maximum Referrals and Customer Retention
    Dan S. Kennedy, Shaun Buck
    2016
  26. Customer Success
    Nick Mehta, Dan Steinman, Lincoln Murphy
    2016
  27. Superior Customer Value
    Art Weinstein
    2018
  28. Buyer Personas, Revised and Expanded
    Jim Kraus, Adele Revella
    2024
  29. Dealing with Difficult Customers
    Noah Fleming, Shawn Veltman
    2017
  30. The Unsold Mindset
    Colin Coggins, Garrett Brown
    2023
  31. A Mind for Sales
    Mark Hunter, CSP
    2020
  32. The Customer Success Professional's Handbook
    Ashvin Vaidyanathan, Ruben Rabago
    2020
  33. Customer Experience 3.0
    John Goodman
    2014
  34. New Sales. Simplified.
    Mike Weinberg
    2012
  35. Measure What Matters
    Katie Delahaye Paine
    2011
  36. Just Listen
    Mark Goulston
    2015
  37. Key Account Management Excellence in Pharma & Medtech
    Mike Moorman
    2022
  38. Ethical AI in Marketing
    Nicole Alexander
    2025
  39. The Charismatic Leader
    John C. Maxwell
    2025
  40. Make Your Brand Legendary
    Scott Wozniak
    2023
  41. The Business of Belonging
    David Spinks
    2021
  42. The Referral of a Lifetime
    Tim Templeton
    2016
  43. Customer Data Platforms
    Martin Kihn, Christopher B. O'Hara
    2020
  44. Experiential Marketing
    Wided Batat
    2019
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    Chris Risdon, Patrick Quattlebaum
    2018
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    John C. Maxwell
    2007
  47. Tech-Enabled Hospitality
    Jessica Gillingham
    2025
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    2025
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    Todd Unger
    2024
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    Paul Hague, Nick Hague, Nicholas Hague
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    Shawn Casemore
    2022
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    Sanchoy Das
    2021
  54. A Practitioner's Guide to Account-Based Marketing
    Bev Burgess, Dave Munn
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  55. ABM is B2B.
    Sangram Vajre
    2019
  56. The Introvert's Edge
    Matthew Pollard, Derek Lewis
    2018
  57. Questions that Sell
    Paul Cherry
    2017
  58. What Customers Crave
    Nicholas Webb
    2016
  59. Building Digital Ecosystem Architectures
    Mark Skilton
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    Jeanne Bliss
    2015
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Recently published

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  1. The Soul of Strategy
    The Soul of Strategy
    Bernard J. Jaworski, David E. Sprott
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    Customer Relationship Management Fundamentals
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    2026
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    How to Sell
    Steve Radford
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    Shawn T. Wahl, Eric Morris
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  14. Manage the Message, Change the Outcome
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    Steven Van Belleghem
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  22. Corporate Marketing Strategy
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  24. Experience is Everything
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  25. TOMORROW | TODAY
    Donal Daly
    2026
  26. Who Speaks for the Customer?
    Irene F. Lefton
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  27. The Healthy Medical Call Center
    Peter Lyle DeHaan
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  28. AI Awareness Certificate in Customer Experience Official Exam Preparation
    Darian Batra
    2025
  29. The President's Club Mindset
    Bob Kocis
    2025
  30. Personalization in Air Travel
    Nawal K. Taneja
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  31. The Profitable Answering Service
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  32. The Unforgettable Advantage
    Jennard Rose
    2025
  33. After-Sales Excellence
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    Artificial Intelligence along the Customer Journey
    Ada Maria Barone, Emanuela Stagno
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  3. DIY Public Relations
    DIY Public Relations
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  6. Fueling Impact
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  7. Customer Relationship Management Fundamentals
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  8. Reimagine Customer Success
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  9. Customer Magic – The Macquarie Way
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  10. The Thank You Economy
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  11. Public Relations For Dummies
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    2025
  12. AI-Driven Value Management
    Craig LeGrande, Venky Lakshminarayanan
    2024
  13. The Customer Excellence Enterprise
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  14. TOMORROW | TODAY
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    Steven Van Belleghem
    2026
  16. How to Deal Tactfully with Difficult and Unreasonable Customers in Business
    Khomotso Bopape, AI
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  17. Algorithmic Pricing based on Big Data. A Critical Reflection
    Lukas Kern
    2020
  18. Conundrum of Corporate Social Responsibility as a tool for brand awareness
    David Rewayi Mpunwa, Selma Stephanus
    2020
  19. Sustainability Storytelling
    Mike Hower
    2026
  20. The Relationship Revolution
    Sloan Newman
    2026
  21. Corporate Marketing Strategy
    2026
  22. Value Alliances
    Vinicio Scudellaro
    2026
  23. Experience is Everything
    Jeannie Walters
    2026
  24. How To Succeed in the Relationship Economy
    Matt Lindsay, Xavier Van Leeuwe, Matthijs Van De Peppel
    2017
  25. F The Funnel
    Jeff Pedowitz
    2021
  26. Strategic Branding in Tourism
    Jamie-Lee Abtar
    2026
  27. Persuasion in Your Life
    Shawn T. Wahl, Eric Morris
    2026
  28. Happiness and Well-Being in Customer Experience
    Giulia Miniero, Carmela Donato, Michela Addis, Francesco Ricotta
    2026
  29. The Human Experience
    John Sills
    2023
  30. Seeing the How
    Allen P. Adamson
    2023
  31. Honest to Greatness
    Peter Kozodoy
    2020
  32. All Business Is Personal
    Joseph A. Michelli
    2025
  33. Customer Service Essentials
    Robert E. Hinson, Ogechi Adeola, Kojo Oppong Nkrumah, Charles Agyinarare, Kwame Adom
    2019
  34. Who Speaks for the Customer?
    Irene F. Lefton
    2026
  35. ABM is B2B.
    Sangram Vajre
    2019
  36. Luxury Marketing
    Kent Le
    2026
  37. NeuroPreneur
    James Nitit Mah
    2022
  38. The Dark Side of Marketing
    Pawan Kumar, Sumesh Singh Dadwal, Sanjay Modi, Arsalan Mujahid Ghouri, Hamid Jahankhani
    2025
  39. Loyalty Programs and the Currency Effect
    Evert de Boer, Xiao Yao Chin
    2025
  40. The Hospitality Advantage
    Bruce Craul
    2026
  41. Up To Date Business
    Various
    2025
  42. Cyclopedia of Commerce, Accountancy, Business Administration
    American School of Correspondence
    2025
  43. The Healthy Medical Call Center
    Peter Lyle DeHaan
    2026
  44. How to Speak Confident Customer Service English
    Ranjot Singh Chahal
    2025
  45. Smart Parts Pricing
    Danilo Zatta
    2025
  46. AI Awareness Certificate in Customer Experience Official Exam Preparation
    Darian Batra
    2025
  47. The President's Club Mindset
    Bob Kocis
    2025
  48. The Customer-Driven Marketing Handbook
    Fab Giovanetti
    2025
  49. Personalization in Air Travel
    Nawal K. Taneja
    2025
  50. How to Sell
    Steve Radford
    2025
  51. The Profitable Answering Service
    Peter Lyle DeHaan
    2025
  52. Customer Success Essentials
    Kellie Lucas
    2025
  53. The Soul of Strategy
    Bernard J. Jaworski, David E. Sprott
    2025
  54. The Unforgettable Advantage
    Jennard Rose
    2025
  55. Manage the Message, Change the Outcome
    Tara Goodwin
    2025
  56. After-Sales Excellence
    Nigel Woodall
    2025
  57. Lessons from the Mouse
    Dennis Snow
    2009
  58. The Transformation Code
    Alain Thys
    2025
  59. B2B Content Marketing Strategy
    Devin Bramhall
    2025
  60. Future Priorities for Design, Branding, Marketing and Retail
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View all

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